Our shipping rates and the minimum spend required for free shipping are the following:. *Foreign exchange rates updated January 2025. For international shipping:. The rates displayed above are converted from New Zealand Dollars (NZD) to the respectiv

<p>Our shipping rates and the minimum spend required for free shipping are the following:</p><table><thead><tr><th>Shipping Destination</th><th>Shipping Cost</th><th>Free Shipping Minimum Spend</th></tr></thead><tbody><tr><td>New Zealand</td><td>NZ$10</td><td>NZ$100</td></tr><tr><td>Australia</td><td>~AU$25</td><td>~AU$185</td></tr><tr><td>North America</td><td>~US$25</td><td>~US$145</td></tr><tr><td>Europe</td><td>~&#x20AC;25</td><td>~&#x20AC;165</td></tr><tr><td>United Kingdom</td><td>~&#xA3;25</td><td>~&#xA3;140</td></tr><tr><td>Rest of World</td><td>~US$30</td><td>~US$285</td></tr></tbody></table><p><em>*Foreign exchange rates updated January 2025</em></p><p><strong>For international shipping:</strong></p><p>The rates displayed above are converted from New Zealand Dollars (NZD) to the respective currencies at checkout. The prices above are only an approximate. The actual cost of shipping in local currency may vary due to fluctuations in the exchange rate between NZD and the respective local currencies. Therefore, the final cost in the local currency may be subject to change at the time of purchase.</p>

Shipping Rates & Free Shipping

We endeavour to dispatch orders within 1-2 working days, with most orders placed in the morning dispatched that same day. Delivery may be slightly delayed during sale or busy periods. Once your order has been dispatched from our warehouse, approximat

<p>We endeavour to dispatch orders within 1-2 working days, with most orders placed in the morning dispatched that same day. Delivery may be slightly delayed during sale or busy periods. Once your order has been dispatched from our warehouse, approximate delivery times are as follows:</p><table><thead><tr><th>Shipping Destination</th><th>Timeframe</th><th>Carrier</th></tr></thead><tbody><tr><td>New Zealand</td><td>1-2 business days</td><td>NZ Post - Express Shipping</td></tr><tr><td>Australia</td><td>2-3 business days</td><td>DHL - Express Shipping</td></tr><tr><td>International</td><td>3-6 business days</td><td>DHL - Express Shipping</td></tr></tbody></table>

What is the delivery timeframe?

To ensure we are able to deliver your purchase, we use ‘track and trace’ couriers. They use a scanning system to follow the progress of your delivery and require a signature on receipt of the package. If a problem arises, this means you are able to f

<h2 id="how-we-deliver-your-order">How We Deliver Your Order</h2><p>To ensure we are able to deliver your purchase, we use &#x2018;track and trace&#x2019; couriers. They use a scanning system to follow the progress of your delivery and require a signature on receipt of the package. If a problem arises, this means you are able to follow up directly with the courier company involved, and proof of delivery and/or the status of the package can be supplied. There will be a copy of the signature of the person that received the package, and the courier driver can be identified. If you require non-signature or specific delivery instructions, you will have to organise this with the courier company. Please use the tracking link provided with your dispatch confirmation to contact them.</p><h2 id="tracking-your-package">Tracking Your Package</h2><p>You will receive an email with your tracking number once your order has been dispatched, allowing you to follow its progress via the courier. Please check your spam or junk folder if you don&#x2019;t see it in your inbox. You can also log in to our website at any time to view your order status.</p><h2 id="your-delivery-address">Your Delivery Address</h2><p>Please ensure your shipping address and other key details are entered accurately at the time of purchase. We recommend double-checking your order confirmation email and advising us as soon as possible if any changes are required. Untouched World&#x2122; is not liable for orders delivered to incorrect addresses provided by the customer, or for any additional shipping costs incurred due to address changes or failed deliveries.</p><p>Because a signature will be required, it is a good idea to provide a delivery address for where you&apos;re likely to be during the day, such as a work address. If your work address is in a large or multi-level building, please note most couriers will only deliver to the foyer.</p><p>We are unable to deliver to PO Boxes outside of New Zealand or Australia.</p><p>Once your parcel has been delivered, responsibility for the package transfers to you. If you opt to update your delivery preferences to allow delivery without a signature, you accept the risk of loss or damage, including theft. For further details, please refer to the courier company&apos;s delivery policies.</p><p>If the courier is unable to leave the package at the address you provided, they may leave a card to advise you where you can pick up the package.</p><p>Please be aware we are unable to provide exact delivery times for our couriers, and that couriers do not call prior to delivery.</p><h2 id="when-your-package-arrives">When Your Package Arrives</h2><p>When you receive your order, you should immediately check to ensure you have received the correct item/s ordered, and that no damage has occurred to the package during delivery.</p><p>If the packaging is damaged and has affected your purchase, please sign for the package as &#x2018;DAMAGED&#x2019; and take a photo. If the products themselves are damaged, contact the carrier (NZ Post for New Zealand, DHL for international orders) to report the issue and obtain a reference number. Then, reach out to us with any photos and details so we can initiate a claim with the carrier. We will act promptly to resolve the matter as quickly as possible.</p><p>If your package is in perfect condition, but you discover the item/s inside are damaged or defective, please get in touch to let us know.</p><h2 id="lost-or-delayed-shipments">Lost or delayed shipments</h2><p>We recommend waiting for a reasonable amount of time based on the estimated delivery window provided at the time of purchase. Delivery times can vary depending on the destination and shipping method. If you feel it has been excessively delayed or suspect a loss, please reach out to the shipping company providing your tracking number.</p>

How do you deliver my package?

We recommend waiting for a reasonable amount of time based on the estimated delivery window provided at the time of purchase. Delivery times can vary depending on the destination and shipping method. If you feel it has been excessively delayed or sus

<h2 id="how-long-should-i-wait-before-reporting-a-lost-or-delayed-shipment">How long should I wait before reporting a lost or delayed shipment?</h2><p>We recommend waiting for a reasonable amount of time based on the estimated delivery window provided at the time of purchase. Delivery times can vary depending on the destination and shipping method. If you feel it has been excessively delayed or suspect a loss, please reach out to the shipping company providing your tracking number.</p><h2 id="will-i-be-eligible-for-a-refund-or-replacement-if-my-shipment-is-confirmed-lost">Will I be eligible for a refund or replacement if my shipment is confirmed lost?</h2><p>As the consignee you must register the non-delivery of your parcel with the courier company before we can deal with them. Please contact us when you have a reference number for the investigation.</p><p>If the shipping company investigation confirms that your shipment is lost and cannot be located, please contact our customer support and we will offer you the choice of a replacement item (if available) or a full refund. We strive to ensure customer satisfaction and will work with you to resolve the situation.</p><p>Depending on the specific situation and carrier requirements, we may request additional information or documentation to assist in the investigation. This may include a written statement, photos, or any other relevant details related to the shipment.</p><h2 id="what-if-my-shipment-is-delayed-due-to-customs-or-unforeseen-circumstances">What if my shipment is delayed due to customs or unforeseen circumstances?</h2><p>While we make every effort to ensure timely delivery, some delays may occur due to factors beyond our control, such as customs clearance procedures or unforeseen events. In such cases, we appreciate your patience and understanding. Feel free to reach out to our customer support team for any concerns or updates.</p><h2 id="what-is-our-policy-regarding-lost-or-delayed-shipments">What is our policy regarding lost or delayed shipments?</h2><p>If you experience a lost or significantly delayed shipment, we kindly ask you to please contact the shipping company directly as soon as possible. They will be able to provide you with the most up-to-date information and assist in resolving the issue promptly.</p><p>In addition, we kindly request that you also inform our dedicated customer support team about the situation. Our team will work closely with the shipping company to track the package and provide you with updates and assistance throughout the process.</p>

How to manage a lost or delayed shipment?

Unfortunately, we have no control over customs charges and import duties. As customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable and what this cost will be. On occasions when cu

<p>Unfortunately, we have no control over customs charges and import duties. As customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable and what this cost will be. On occasions when customs charges and import duties are imposed, these charges must be paid by the recipient of the parcel.</p><p>Customs fees and import duties are applied once your parcel arrives in the destination country. To avoid any unexpected costs, we recommend checking with your local customs office for current rates before placing your order. Untouched World&#x2122; is not liable for any customs fees or import duties incurred.</p>

International customs charges and import duties

Need additional help or have a query? Contact us via email and we will get to you in one business day.

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Untouched World

Shipping & Delivery

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Are the prices displayed on the Untouched World website inclusive of taxes?

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Orders & Payment