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What is the delivery timeframe?Updated a year ago

We endeavor to dispatch orders within 1-2 working days, with most orders placed in the morning dispatched that same day. Please note delivery may be delayed during sale or busy periods. Once your order has been dispatched from our warehouse, approximate delivery times are as follows: 

New Zealand orders (CourierPost): 
1-2 working days 

International deliveries (DHL Express): 
Australia: 2-3 working days 
Rest of World: 3-6 working days 

We will email you the tracking number of your package and you will be able to follow the progress of your package through the courier company.  

What should I do when my package arrives?

When you receive your order, you should immediately check to ensure you have received the correct item/s ordered, and that no damage has occurred to the package during delivery. 

If there is damage to the packaging that has affected your purchase, please make a note on the packing slip and ask the courier driver to sign the packing slip as well. Please contact us and let us know that your package has been damaged during delivery. 

If your package is in perfect condition, but you discover the item/s inside are damaged or defective, please get in touch to let us know. 

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