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Untouched World

Our help centre provides valuable resources on order tracking, shipping, and returns, ensuring smooth and hassle-free shopping experience. We additionally cover answers to all of our common questions and troubleshooting solutions.

Help Centre | Untouched World

How do I manage my order?

How can I change my shipping address after placing an order?

What payment methods do you accept?

Are the prices displayed on the Untouched World website inclusive of taxes?

How to use discount codes?

Orders & Payment

Shipping Rates & Free Shipping

What is the delivery timeframe?

How do you deliver my package?

How to manage a lost or delayed shipment?

International customs charges and import duties

Shipping & Delivery

Return Policy

Returns & Exchanges

How do I determine my size for Untouched World clothing?

Fabric Care Guide: How to Properly Care for Different Fabrics

Can I dry clean my Untouched World garments?

Can I get personalised sizing advice or assistance?

Sizing & Garment Care

Our mending and repair service

In-Store Repair, Renew and Reuse workshop at Christchurch Flagship Store

Mending & Repairs

How do I create an account?

What should I do if I forget my password?

Your Account

What makes our products unique and sustainable?

Are there any certifications or awards that our brand has received?

How can customers get in touch with our brand for partnership or collaboration opportunities?

What types of partnerships or collaboration opportunities does Untouched World consider?

Are there any specific requirements or criteria for partnership opportunities?

Brand Information

What is Untouched World's brand protection policy?

Brand Protection

How can I become a stockist of Untouched World products?

How long does the application process take?

Do you offer marketing support or materials for stockists?

Can I request exclusive distribution rights for a specific region or market?

How can I get more information or ask further questions about becoming a stockist?

All articles

Categories

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Sizing & Garment Care

Mending & Repairs

Your Account

Our Brand

Gift Cards

Sales & Promotions