Check order: You can check the current status of your orders by signing in. Just click on 'Account’ for all the details. The order process begins very soon after your online purchase is completed. Cancel order: If you've made an error in an order you

<p><strong>Check order:</strong> You can check the current status of your orders by signing in. Just click on &apos;Account&#x2019; for all the details. The order process begins very soon after your online purchase is completed.</p><p><strong>Cancel order:</strong> If you&apos;ve made an error in an order you&apos;ve just placed, please contact us immediately. We&apos;ll do our absolute best to try and stop the order in our system, but because we try to fulfil your orders as fast as we possibly can, it may have already been processed. If this has happened, you will need to return or exchange the item. Please check our returns and exchanges section for more information.</p><h2 id="how-can-i-change-my-shipping-address-after-placing-an-order">How can I change my shipping address after placing an order?</h2><p>If you need to change your shipping address after placing an order, please <a href="/how-can-i-change-my-shipping-address-after-placing-an-order-256349">follow this guide</a>.</p><p>If you have any further questions or concerns, please don&apos;t hesitate to reach out to our Customer Support team.</p>

How do I manage my order?

If you need to change your shipping address after placing an order, please follow these steps:. Please remember that it is crucial to double-check your shipping address before finalising your order to avoid any potential issues. However, if you reali

<p>If you need to change your shipping address after placing an order, please follow these steps:</p><ul><li>If your package has been sent, contact the shipping company with your tracking number to update the address.</li><li>If your order has been shipped, please contact the delivery courier company by clicking on the tracking link that you can find in our dispatch confirmation email. You will find contact information and be able to update your delivery details.</li><li>If your package is still with us, please contact our Customer Support team as soon as possible. You can <a href="/contact" rel="noopener noreferrer" target="_blank">send an enquiry online</a>, reach them by phone at 0800 357 375 for calls within New Zealand, or +64 3 357 3758 if you are overseas, or by email at <a href="mailto:customersupport@untouchedworld.com">customersupport@untouchedworld.com</a>. Please be aware that our customer service team is usually only available to speak with you personally between the hours of 8.30am-4.00pm, Monday through Friday, New Zealand time. Provide them with your order details and explain that you need to update your shipping address.</li><li>Verification Process: For security reasons, our Customer Support team will need to verify your identity. They may ask you to provide certain information, such as your order number, billing address, and other details related to your purchase.</li><li>Deadline for Address Changes: Please note that address changes can only be accommodated if your order has not yet been shipped. Contact our Customer Support team promptly to increase the chances of successfully updating your shipping address.</li><li>Be Prepared for Delays: Changing the shipping address may result in a slight delay in the delivery of your order. Our team will do their best to process your request quickly and efficiently.</li></ul><p>Please remember that it is crucial to double-check your shipping address before finalising your order to avoid any potential issues. However, if you realise you need to make changes, please contact our Customer Support team as soon as possible for assistance.</p><p>If you have any further questions or concerns, please don&apos;t hesitate to reach out to our <a href="/contact" rel="noopener noreferrer" target="_blank">Customer Support team.</a></p>

How can I change my shipping address after placing an order?

We accept Visa, Mastercard, American Express, Union Pay and Untouched World online gift cards as forms of payment. We're sorry but we can't accept cheques or cash. If you are having trouble with our site accepting your credit card, please check to ma

<p>We accept Visa, Mastercard, American Express, Union Pay and Untouched World online gift cards as forms of payment. We&apos;re sorry but we can&apos;t accept cheques or cash. If you are having trouble with our site accepting your credit card, please check to make sure you have entered the correct card number and expiry date. If it still doesn&apos;t work, we recommend you contact your credit card company. Additionally, we will accept Laybuy and Afterpay in New Zealand.</p><h2 id="can-i-use-multiple-payment-methods-for-a-single-order">Can I use multiple payment methods for a single order?</h2><p>No, currently we only accept one payment method per order. Please ensure that you have selected your preferred payment method at the time of checkout.</p><p>Gift cards can be used for partial payment.</p><h2 id="will-i-receive-a-receipt-for-my-payment">Will I receive a receipt for my payment?</h2><p>Yes, you will receive a confirmation email with an order summary and payment receipt shortly after your payment is processed. Please retain this email for your records.</p><h2 id="can-i-cancel-or-modify-my-payment-after-it-has-been-processed">Can I cancel or modify my payment after it has been processed?</h2><p>Once a payment has been processed, it cannot be cancelled or modified. If you have any concerns or need assistance, please reach out to our customer support team, and we will do our best to accommodate your request.</p><h2 id="can-i-use-paypal-to-make-a-payment-on-the-untouched-world-website">Can I use Paypal to make a payment on the Untouched World website?</h2><p>Currently, Untouched World does not accept PayPal as a direct payment method. However, we offer other secure payment options, including major credit cards and digital wallets such as Apple Pay, Google Pay, and Shopify Pay.</p><h2 id="when-will-my-credit-card-be-charged-for-my-order">When will my credit card be charged for my order?</h2><p>Your credit card will be charged at the time your order is placed. You will receive an email confirmation once the payment is processed successfully.</p><h2 id="does-untouched-world-store-my-credit-card-information">Does Untouched World store my credit card information?</h2><p>Untouched World does not store your credit card information. When you make a payment, your card details are securely transmitted to our payment processor for authorization. We adhere to strict privacy and data protection policies to safeguard your personal information.</p>

What payment methods do you accept?

For customers located in New Zealand or Australia, we are pleased to inform you that the prices shown on the Untouched World website already include all applicable taxes. Rest assured that the final order total, encompassing taxes and any relevant sh

<p>For customers located in <strong>New Zealand or Australia</strong>, we are pleased to inform you that the prices shown on the Untouched World website already include all applicable taxes. Rest assured that the final order total, encompassing taxes and any relevant shipping fees, will be presented to you during the checkout process before you finalize your payment.</p><p>If you are placing an order from <strong>outside of New Zealand or Australia</strong>, unfortunately, we have no control over customs charges and import duties. As customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable and what this cost will be. On occasions when customs charges and import duties are imposed, these charges must be paid by the recipient of the parcel.</p><p>Customs charges and import duties are charged once the parcel reaches the destination country, so to avoid any nasty surprises, we recommend you contact your local customs office for current charges before you order.</p><p>Untouched World will not be responsible for any customs charges and import duties.</p>

Are the prices displayed on the Untouched World website inclusive of taxes?

Simply enter the code in the promo box upon checkout. For the code to work, make sure that the following conditions has been met:. For more information, check our Terms and Conditions. In general, multiple discount codes cannot be combined for a sing

<h2 id="how-do-i-apply-discount-code-when-check-out">How do I apply discount code when check out?</h2><ol><li>Add Items to Cart: Browse the Untouched World website and add the desired items to your cart by clicking on the &quot;Add to Cart&quot; button for each product.</li><li>Proceed to Checkout: Once you have added all the items you wish to purchase, click on the cart icon or the &quot;Checkout&quot; button to proceed to the checkout page.</li><li>Enter Customer Information: On the checkout page, enter your customer information, including shipping address, contact details, and any other required information.</li><li>Enter Discount Code: Look for a field labeled &quot;Gift card or Discount code&quot; on the checkout page. Enter the discount code exactly as provided, making sure to use any uppercase or lowercase letters as specified.</li><li>Apply Discount: Once you have entered the discount code, click on the &quot;Apply&quot; or &quot;Apply Discount&quot; button next to the discount code field. The discount should be applied to your order total, and the updated amount will be reflected.</li><li>Complete the Checkout Process: After applying the discount code, continue with the checkout process by selecting your preferred shipping method and payment method. Provide any additional required information for payment and shipping.</li><li>Review and Confirm Order: Before finalising the purchase, review the order details, including the discounted amount, shipping address, and payment method. If everything looks accurate, click on the &quot;Place Order&quot; or &quot;Complete Purchase&quot; button to finalise your order.</li><li>Confirmation and Order Receipt: Once your order is successfully placed, you should receive an order confirmation email, which serves as your receipt. The email will contain details of your purchase, including the applied discount.</li></ol><h2 id="how-do-i-use-the-welcome-code-discount">How do I use the welcome code discount?</h2><p>Simply enter the code in the promo box upon checkout. For the code to work, make sure that the following conditions has been met:</p><ol><li>The discount code is valid for new customers only.</li><li>The discount applies to online purchases only.</li><li>Customers must subscribe to the Untouched World newsletter to be eligible for the discount.</li><li>The discount is applicable to the total order value, including taxes and shipping fees.</li><li>Each customer with one email can use the code only once.</li><li>The discount code is non-transferable and cannot be exchanged for cash or any other form of credit.</li><li>The code is valid for a limited time period and may have an expiration date. Please check the terms and conditions for the exact validity period.</li><li>Untouched World reserves the right to modify or cancel the discount code at any time without prior notice.</li><li>The discount is applicable to all eligible products available on the Untouched World website.</li><li>*Excludes all non-Untouched World products and gift cards.</li><li>In case of a return or exchange, the discounted amount will be deducted from the refunded or exchanged item(s).</li><li>Customers must enter the discount code during the checkout process to avail the 10% off.</li><li>The discount code is valid for single-use only and cannot be reused or redeemed for multiple transactions.</li></ol><p>For more information, check our <a href="https://www.untouchedworld.com/policies/terms-of-service" rel="noopener noreferrer" target="_blank">Terms and Conditions</a>.</p><h2 id="can-i-combine-multiple-promotions-or-discounts-for-a-single-order">Can I combine multiple promotions or discounts for a single order?</h2><p>In general, multiple discount codes cannot be combined for a single order unless explicitly stated. Please note that specific terms and conditions may apply to each promotion or discount.</p><h2 id="what-are-the-conditions-of-discount-codes">What are the conditions of discount codes?</h2><p>Untouched World online discount codes are subject to the following conditions:</p><ol><li>Validity Period: Discount codes are valid for a specific period of time. Please refer to the terms and conditions or the promotional materials for the exact validity dates.</li><li>Applicable Products or Categories: Some discount codes may be applicable to specific products, collections, or categories only. Make sure to check the terms and conditions or promotional details to determine which items are eligible for the discount.</li><li>Discount Amount or Percentage: Each discount code has its own specific discount amount or percentage. The applicable discount will be applied to the eligible items in your shopping cart during the checkout process.</li><li>Usage Limitations: Discount codes may have limitations on their usage. This could include a maximum number of times the code can be used per customer or a limit on the total number of redemptions available.</li><li>Ineligibility for Other Offers: Discount code cannot be combined with other codes, unless explicitly stated otherwise. If you have multiple discount codes, you may need to choose the one that provides the best value.</li><li>One-Time Use or Multiple Uses: Discount codes may be designated for one-time use only or may allow for multiple uses until the maximum redemption limit is reached. Refer to the specific terms and conditions to understand the usage limitations of the discount code.</li></ol><p>Feel free to <a href="/contact" rel="noopener noreferrer" target="_blank">contact our customer support</a> if you have any questions.</p>

How to use discount codes?

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