Brand Information

Brand Protection

Become a Stockist of Untouched World

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Untouched World

Our Brand

Fabric Care Guide: How to Properly Care for Different Fabrics

Can I dry clean my Untouched World garments?

Garment Care

How do I determine my size for Untouched World clothing?

Can I exchange or return an item if it doesn't fit me?

Can I get personalised sizing advice or assistance?

Sizing

Product & Sizing Information

How do I manage my order?

How can I change my shipping address after placing an order?

Your Orders

Shipping Rates & Free Shipping Threshold

What is the delivery timeframe?

How do you deliver my package?

How to manage a lost or delayed shipment?

International customs charges and import duties

Shipping

Orders & Shipping

Manage your return

About our mending and repair service

Do you accept exchanges?

In-Store Repair, Renew and Reuse workshop at Christchurch Flagship Store

Returns, Exchanges & Repairs

What payment methods does Untouched World accept?

Are the prices displayed on the Untouched World website inclusive of taxes?

About E-gift card

Payment & Gift Cards

How do I create an account?

What should I do if I forget my password?

Website Merge in July 2023

Your Account

About sales and promotions at Untouched World

How to use discount codes?

Birthday Offer Terms and Conditions

Sales & Promotions

What makes our products unique and sustainable?

Are there any certifications or awards that our brand has received?

How can customers get in touch with our brand for partnership or collaboration opportunities?

What types of partnerships or collaboration opportunities does Untouched World consider?

Are there any specific requirements or criteria for partnership opportunities?

What is Untouched World's brand protection policy?

How can I become a stockist of Untouched World products?

How long does the application process take?

Do you offer marketing support or materials for stockists?

Can I request exclusive distribution rights for a specific region or market?

How can I get more information or ask further questions about becoming a stockist?