How do you deliver my package?Updated 8 months ago

To ensure we are able to deliver your purchase, we use ‘track and trace’ couriers. They use a scanning system to follow the progress of your delivery, and require a signature on receipt of the package.

If a problem arises, this means you are able to follow up directly with the courier company involved, and proof of delivery and/or the status of the package can be supplied. There will be a copy of the signature of the person that received the package, and the courier driver can be identified.

If you require non-signature or specific delivery instructions, you will have to organise this with the courier company. Please use the tracking link provided with your dispatch confirmation to contact them.

What if I have multiple delivery addresses?

You may like to have your purchases delivered to different addresses. To do this, you will need to place each order separately, as we can only deliver to one address per order.

Can you deliver to PO boxes?

Please be informed that we regretfully cannot accommodate deliveries to PO boxes located outside of New Zealand or Australia.

To ensure a successful delivery, we recommend providing a delivery address where you are likely to be available during the day, such as a work address. This will enable us to obtain a signature upon delivery.

In cases where your work address is situated in a large or multi-level building, please take note that most couriers will only deliver to the foyer. It is important to remember that you assume responsibility for the package once it has been delivered.

If, for any reason, the courier is unable to leave the package at the address provided, they may leave a card to inform you where you can conveniently collect your package from.

Please be aware that we are unable to provide precise delivery times for our couriers, and they do not typically make advance calls prior to delivery.