Check order: You can check the current status of your orders by signing in. Just click on 'Account’ for all the details. The order process begins very soon after your online purchase is completed. Cancel order: If you've made an error in an order you

Check order: You can check the current status of your orders by signing in. Just click on &apos;Account&#x2019; for all the details. The order process begins very soon after your online purchase is completed. &#xA0;Cancel order: <span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you&apos;ve made an error in an order you&apos;ve just placed, please contact us immediately. We&apos;ll do our absolute best to try and stop the order in our system, but because we try to fulfil your orders as fast as we possibly can, it may have already been processed. If this has happened, you will need to return or exchange the item. Please check our returns and exchanges section for more information.&#xA0;&#xA0;<h1 id="isPasted" style="box-sizing: inherit; font-size: 44px; margin: 0.67em 0px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; margin-block: 0px 24px; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How can I change my shipping address after placing an order?</h1><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to change your shipping address after placing an order, please <a href="/how-can-i-change-my-shipping-address-after-placing-an-order-256349" rel="noopener noreferrer" target="_blank">follow this guide.</a><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you have any further questions or concerns, please don&apos;t hesitate to reach out to our <span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="/contact" rel="noopener noreferrer" target="_blank">Customer Support team.</a>

How do I manage my order?

If you need to change your shipping address after placing an order, please follow these steps:. Please remember that it is crucial to double-check your shipping address before finalising your order to avoid any potential issues. However, if you reali

If you need to change your shipping address after placing an order, please follow these steps:&#xA0;<ul><li style="font-size: 16px;">If your package has been sent, contact the shipping company with your tracking number to update the address.</li><li style="font-size: 16px;">If your order has been shipped, please contact the delivery courier company by clicking on the tracking link that you can find in our dispatch confirmation email. You will find contact information and be able to update your delivery details.</li><li style="font-size: 16px;">If your package is still with us, please contact our Customer Support team as soon as possible. You can <a href="/contact" rel="noopener noreferrer" target="_blank">send an enquiry online</a>, reach them by phone at 0800 357 375 for calls within New Zealand, or +64 3 357 3758 if you are overseas, or by email at <a data-fr-linked="true" href="mailto:customersupport@untouchedworld.com">customersupport@untouchedworld.com</a>. Please be aware that our customer service team is usually only available to speak with you personally between the hours of 8.30am-4.00pm, Monday through Friday, New Zealand time. Provide them with your order details and explain that you need to update your shipping address.&#xA0;</li><li style="font-size: 16px;">Verification Process: For security reasons, our Customer Support team will need to verify your identity. They may ask you to provide certain information, such as your order number, billing address, and other details related to your purchase.&#xA0;</li><li style="font-size: 16px;">Deadline for Address Changes: Please note that address changes can only be accommodated if your order has not yet been shipped. Contact our Customer Support team promptly to increase the chances of successfully updating your shipping address.&#xA0;</li><li style="font-size: 16px;">Be Prepared for Delays: Changing the shipping address may result in a slight delay in the delivery of your order. Our team will do their best to process your request quickly and efficiently.</li></ul>Please remember that it is crucial to double-check your shipping address before finalising your order to avoid any potential issues. However, if you realise you need to make changes, please contact our Customer Support team as soon as possible for assistance.&#xA0;If you have any further questions or concerns, please don&apos;t hesitate to reach out to our <a href="/contact" rel="noopener noreferrer" target="_blank">Customer Support team.</a>

How can I change my shipping address after placing an order?

Need additional help or have a query? Contact us via email and we will get to you in one business day.

Available Monday-Friday, 8.30am-4.00pm (NZ)

Back to untouchedworld.com

Untouched World

Your Orders

Orders & Shipping

Fabric Care Guide: How to Properly Care for Different Fabrics

Can I dry clean my Untouched World garments?

Garment Care

How do I determine my size for Untouched World clothing?

Can I exchange or return an item if it doesn't fit me?

Can I get personalised sizing advice or assistance?

Sizing

Product & Sizing Information

Shipping Rates & Free Shipping Threshold

What is the delivery timeframe?

How do you deliver my package?

How to manage a lost or delayed shipment?

International customs charges and import duties

Shipping

Manage your return

About our mending and repair service

Do you accept exchanges?

In-Store Repair, Renew and Reuse workshop at Christchurch Flagship Store

Returns, Exchanges & Repairs

What payment methods does Untouched World accept?

Are the prices displayed on the Untouched World website inclusive of taxes?

About E-gift card

Payment & Gift Cards

How do I create an account?

What should I do if I forget my password?

Website Merge in July 2023

Your Account

About sales and promotions at Untouched World

How to use discount codes?

Birthday Offer Terms and Conditions

Sales & Promotions

What makes our products unique and sustainable?

Are there any certifications or awards that our brand has received?

How can customers get in touch with our brand for partnership or collaboration opportunities?

What types of partnerships or collaboration opportunities does Untouched World consider?

Are there any specific requirements or criteria for partnership opportunities?

Brand Information

What is Untouched World's brand protection policy?

Brand Protection

How can I become a stockist of Untouched World products?

How long does the application process take?

Do you offer marketing support or materials for stockists?

Can I request exclusive distribution rights for a specific region or market?

How can I get more information or ask further questions about becoming a stockist?

Become a Stockist of Untouched World

Our Brand