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Shipping Rates & Free Shipping Threshold

What is the delivery timeframe?

We endeavor to dispatch orders within 1-2 working days, with most orders placed in the morning dispatched that same day. Please note delivery may be delayed during sale or busy periods. Once your order has been dispatched from our warehouse, approxim

How do you deliver my package?

To ensure we are able to deliver your purchase, we use ‘track and trace’ couriers. They use a scanning system to follow the progress of your delivery, and require a signature on receipt of the package. If a problem arises, this means you are able to

How to manage a lost or delayed shipment?

We recommend waiting for a reasonable amount of time based on the estimated delivery window provided at the time of purchase. Delivery times can vary depending on the destination and shipping method. If you feel it has been excessively delayed or sus

International customs charges and import duties

Unfortunately, we have no control over customs charges and import duties. As customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable and what this cost will be. On occasions when cu