What should I do if I forget my password?Updated 3 months ago

If you forget your password, follow these steps to reset it:

1. Click on "Forgot Password": On the login page of the Untouched World online store, click on the "Forgot your Password" link. This will take you to the password reset page.
2. Enter Your Email Address: On the password reset page, enter the email address associated with your Untouched World account. Make sure to enter the email address correctly to receive the password reset instructions.
3. Check Your Email: After entering your email address, click on the "Submit" button. You will receive an email with a password reset link.
4. Click the Password Reset Link: Open the email and click on the password reset link provided. This will take you to a page where you can enter a new password.
5. Create a New Password: On the password reset page, enter a new password that meets the specified criteria (e.g., minimum character length, including numbers or special characters). Ensure that your new password is secure and easy for you to remember.
6. Save Your New Password: Once you have entered your new password, click on the "Save" or "Reset Password" button. Your password will be updated, and you can now use the new password to log in to your Untouched World account.

What should I do if I do not receive the password reset email?

If you do not receive the password reset email, please check your spam or junk folder as it may have been filtered incorrectly. Additionally, ensure that the email address you entered is the one associated with your Untouched World account. If you still encounter issues, please contact our Customer Support team for further assistance.