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Returns, Exchanges & Repairs

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Manage your return

Conditions of return. If you are not fully satisfied with your Untouched World purchase, you can return it to us for a full refund or exchange it for another item by contacting customer support, provided that the items are returned within 30 days of

About our mending and repair service

Yes, we offer a mending and repair service for our products as part of our commitment to sustainability and extending the lifespan of our garments. We can handle a wide range of repairs, including fixing seams and replacing buttons or zippers, patchi

Do you accept exchanges?

At Untouched World, our commitment is to ensure our customers are completely satisfied with their purchases. We understand that sometimes items might not fit as expected or may not meet your needs. Here's our exchange policy for both regular-priced a

In-Store Repair, Renew and Reuse workshop at Christchurch Flagship Store

At Untouched World, we're not just about creating beautiful, high-quality garments. We're also deeply committed to sustainability. As part of this commitment, we're proud to introduce our free in-store repair, renew and reuse workshops, exclusively a